Identity Check

To help protect against money laundering, fraud and other criminal activity, we may need to be able to verify your identity – who you are and where you live – when you apply for a Funeral Plan with us. 

Why do I need to provide ID?

All financial and funeral planning organisations are required to verify their customers’ identities as part of their Money Laundering responsibilities. This leaflet details what types of ID you need to provide and how to send them to us.

Checking Identity is important for you and for us too as its designed to stop criminal activity and money laundering and fraud.

If you are a new Funeral Plan customer, we may ask you to prove your identity. Existing customers may also be asked to prove their identity when buy any additional funeral plans.

For each plan purchaser, we will normally ask their:

  • Name
  • Address
  • Country of Residence
  • Date of Birth

And sometimes we will ask:

  • How the plan will be funded
  • Why you are buying a funeral plan

We may ask you to provide physical forms of identification for us to verify your identity when you apply for a funeral plan. We will use this information to search a referencing agency, who will give us details and information from the Electoral Register. They’ll keep a record of the search whether or not the application proceeds, but our search is not seen or used by lenders to assess your ability to obtain credit.

What can you use to prove your identity?

In most cases you will only need to produce one of the following:

  • A current UK photo driving license
  • Passport from the United Kingdom

If you cannot provide one of the items above, you will need to bring two documents. One document from each of the following lists instead:

Proof of identity
  • Current EU/EEA passport, photo driving licence or identity card.
  • All other current signed passports.
  • HMRC Tax Notification.
  • Blue disabled drivers pass.
  • Benefits entitlement letter.
  • UK Armed Forces ID Card.
  • Home Office Immigration Status Document accompanied by proof of right to reside.
  • Home Office Application Registration Card.
Proof of address
  • Current EU/EEA photo driving licence
  • Benefits entitlement letter
  • HMRC Tax Notification
  • Local authority tax bill for the current year
  • Utility bill (such as gas or landline phone bill) dated within the last six months
  • Bank, building society or UK credit union statement
  • UK, EU/EEA mortgage statement
  • Current UK provisional driver’s licence
  • UK credit card statement
  • Tenancy agreement issued by a solicitor, housing association, local council or reputable letting agency
  • Utility Bill
We are committed to helping people who have difficulty accessing funeral plans. If because of your circumstances, you do not have any of the items listed above we may still be able to help you apply for a plan. Please contact your local funeral home for assistance.
Important note regarding acceptable documents:
  • Where you need to provide two separate documents, the same one can’t be used twice, even if it appears on both lists. The documents must be from different companies
  • All documents must be the most recent ones. We don’t accept expired documents
  • Documents used for proof of address should show your full name and current address
  • We accept statements printed from Internet Banking
  • We reserve the right to obtain additional identification and address verification documents if required
How do I provide my proof of Identity?

You can bring your identity documents into your local funeral home, or you can submit these on via our website portal below

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