Meet Jessica, a funeral arranger at Fosters Wishaw.
She talks about making her Granny proud, working in her hometown and why her family is her priority.
What is it like working at Fosters Wishaw?
I’ve spent my whole life living in Wishaw, I grew up here, and love that there’s a real sense of community. My Granny lives five minutes’ walk from the new Fosters funeral home so she’ll be giving me a wave each time she heads to the shops.
I joined Fosters 18 months ago and they’re a great company to work for. Our team get on so well, and we all genuinely care about the families who come through our doors. That’s so important as you need to be compassionate, patient and understanding to do this job well.
What made you choose this as a career?
I always wanted to work in the funeral industry and being a funeral arranger is my dream job. My previous roles were always in customer service, so I’m used to helping people but as a funeral arranger it’s on a whole different level.
When people come in to arrange a funeral they are in the initial stages of grief and often quite distraught. My job is to ensure that they are looked after in a caring, friendly and professional manner. I’m here to take away the worries they have about what to do and guide them through the funeral arranging process.
I can’t take away people’s grief, but I can make sure that they are well looked after and that the service we arrange for their loved one is as dignified and comforting as possible.
What question do you get asked the most?
People regularly ask matter of fact questions about death and funerals. As a society we don’t really talk about dying and end of life stuff and I wish we did. It would be so much easier if your next of kin knew your preferences for when the time comes.
For some people, a traditional funeral service is the right choice, for others an eco-friendly funeral or a direct cremation feels the best suited for them.
At Fosters we pride ourselves on offering a range of personalised and affordable funerals and pre-paid funeral plans. There’s no hidden costs and we treat everyone with dignity and respect and deliver the highest standards of personalised service. We believe everyone has the right to a dignified funeral and we charge less, so a family has more to spend on things like a headstone or a piper, or a wake.
Can you give an example of a personalised funeral?
I arranged a personalised funeral this week for a Grandad whose family described him as being “football daft”. I organised for a large photograph of the gentleman, pictured with his grandsons at a football match, to be placed in the church. And our funeral conductors wore ties in his team’s colours, it’s these little things that make a big difference.
Outside of work how do you like to spend your time?
My free time is spent with family and friends. I’m lucky to still have my Great Granny, and my Nana and they give me so much support and encouragement. Apart from that I love shopping and I’ve also been doing up my house. My decorating skills are pretty good but I don’t think I’d get a job on DIY SOS just yet!