We just want to express our gratitude to you for all the help you gave us but especially the confidence you gave me in organising a dignified and heartfelt service for Nan (Agnes Young). Your professional manner and expertise shone through which was very reassuring for me and Colin, as we have never organised anything like this before. Your service is excellent and I cannot praise or thank you enough! I know you may say you ‘are only doing your job’ but you did more than that. Thank you to you and all the staff involved in Nan’s care and service.